FORD Master Technician
Hatch FORD New Mexico, United States
SILVER CITY, New Mexico
Silver City is a gem in Southwest New Mexico with forest recreation, a vibrant historic downtown, art community, and dozens of festivals and events.
Our town sits in the sunny southwest corner of New Mexico. We're equal parts Old West heritage and a distinctive arts and entertainment community, packed with a vibrant "small-town" style of living.
GATEWAY TOÂ WILDERNESS
Nestled against the 3.3 million acre Gila National Forest, Silver City is a quirky cultural town of just over 10,000 people.
ART & CULTURE
The downtown Historic  District in particular is home to more than a dozen restaurants, murals, and some thirty-plus galleries and artist studios.
CLIMATE
At 6,000 feet, the summer monsoons enliven the lush landscape and provide an escape from the typical Southwestern heat.
The Silver City climate is noted for its clear mountain air, low humidity and four gentle seasons.
The bulk of Grant County and most of the towns in the county, including Silver City, fall into a high, arid region that resembles both parts of Arizona's Chihuahuan Desert and New Mexico's famously beautiful Ponderosa-clad mountains.
Hatch FORD is hiring and we want to talk to you!
You are invited to help develop a better way to service and sell cars.
Serving customers is the reason for every position in our dealership!
See everything through the customer's eyes and deliver an exceptional experience that is; fun, fast and truly different.
Position SummaryÂ
The Professional Technician is responsible to inspect, recommend, and repair vehicles to assure safety, reliability, and exceptional ownership experiences compliant with manufacturer (OEM)standards.
Essential Duties And Responsibilities
- Nurture a culture of extraordinary customer and associate experiences.
- Execute consistent processes to assure favorable customer and associate experiences.
- Execute vehicle maintenance, diagnostics, repair, QC, and documentary compliance.
- Diagnose NVH and complex problem resolution with assistance as needed.
- Prepare, educate and hustle to achieve optimum productivity and quality standards.
- Productivity target >125%
- Quality target (FRFT) >region
- Directly interact with Team Leader and/or Service Sales Advisors.
- Maintain accurate paperwork, MPI, warranty documentation (CCC), flag time, clock time and notes.
- Continuous knowledge and professional skills education.
- Drive and park vehicles.
- Execute customer car washes.
- Maintain safety and exceptional cleanliness of all workstations.
- Report progress, challenges, options, and solutions to assure outstanding results.
- Other duties as assigned.
Minimum Qualifications
- ASE certification
- Achieve manufacturer "maintenance" level certification
- Continue manufacturer certification (maintenance, certified, expert, master status)
Competencies, Preferred Knowledge, Skills, Abilities
- Mechanical aptitude and curiosity
- Professionalism, respectful communication, and problem resolution skills are preferred.
- Embrace of evolving technology utilization and customer service is preferred.
Physical Demands And Work Environment
- Extensive walking, bending, twisting, driving vehicles, occasional lifting (<50 pounds)
- Fast pace, multi-tasking, attention to details
- Efficient use of software, technology, and data-entry.
- Seasonal weather challenges workflow.
Position Type And Expected Hours Of Work
- Hours may vary daily to meet business demands.
- Typical schedules run 8 hours / five days a week.
- Schedule flexibility
Compensation, Benefits And Rewards
- This position is compensated by the highest flat rate commission and bonuses in the industry.
- This position offers a weekly minimum against available clock time.
- Benefits are outlined in the handbook.
- Outside (manufacturer) rewards and bonuses may be offered from time to time.
- Compensation is detailed in a separate document.